Online Learning Eases Rapid Growing Pains
For 25 years, Park Place Technologies has provided an alternative to post-warranty storage, server, and networking hardware maintenance for IT data centers. Supporting more than 5,500 organizations in over 70 countries, Park Place Technologies offers an exceptional customer experience, superior service delivery, and an operational advantage for businesses ranging from government, higher education, and healthcare institutions to cloud service providers, SMB and Fortune 500 companies.
Solutions • Businesses • Custom Courses • eLearning • Support • Training
Over the past few years, Park Place Technologies has grown their workforce 30% year over year. With an expanding sales force, including offices in Toronto, Canada and London, England, new employee sales training was critical to preparing Park Place’s account managers for their jobs. The current instructor-led training program was becoming costly and challenging to carry out as more people joined the company.
Working closely with Park Place, we provided guidance to implement an eLearning program that would expand the reach of their training and give them the ability to quickly repurpose online courses as they continue to grow.
To kick-off the program, we converted some of Park Place’s in-person training content to custom online courses. Two of the courses developed are used during employee onboarding to educate sales staff on the ins-and-outs of their services, data storage and software solutions. Another part of the training includes understanding successful sales strategies. New sales people learn discovery questions to ask, typical customer challenges and value added solutions. From here, sales employees must test their knowledge before heading into the field.
Today, Park Place is able to efficiently train their sales force and international offices more quickly, for less cost. Account managers are trained online prior to orientation so that in-class time can be more productively used for collaborative exercises that focus on customer questions and needs.